The lost art of smiling

Imagine you are on a crisis. Customers are unhappy, people are yelling, things are not well, time is not enough, money are lost, it is a bad day.

The worst thing one can do is lose it. Stop thinking and start demanding, criticizing, trying to find the fault, blame someone (else) for the situation. I still do it more often than I would like, although I am trying hard not to.

Now imagine, in that moment, while in the eye of the tornado, to see a smile. That genuine smile that comes from a calm face. A face determined to try hard to solve the problem but not in panic.

What’s stopping you from being that smile?

Have you ever worked with a person like that?

Do you use humor during hard times to lighten the mood?